Q You are fully booked. When will I be able to visit?
We’re sorry you’ve not been able to make a booking this
time. We’re taking safety on site very seriously and have set strict limits on
the number of visitors per day. However, we hope to be able to increase that
daily allocation as we observe how things work on the ground.
If you’re a member, thank you very much for keeping up
your support throughout lockdown. Please bear with us through this next couple
of weeks while demand is high.
Q Can I purchase a ticket on arrival at a
No. All tickets must be bought on our website and must
be accompanied by a valid booking for the day of visit.
Q Can we book a ticket without the refreshments?
We are sorry but not at this time. We are doing our
best to support our organisation and fulfil the requirements of the majority of
our visitors under very limited circumstances. (Wildzone does not include
Q Can I bring a picnic?
I am sorry but we do not have a picnic area. All food
is provided by Naturezones. Food is not allowed in the nature reserve
Q Do I need to book even for free visitors?
Yes, please book for everyone in your party, including
babies, toddlers and carers, so we can manage numbers and keep everyone safe.
Q Is my ticket for a specific day?
Yes, all tickets are valid only on the specified day.
Q Can I bring my dog?
As always dogs are not allowed in the actual nature reserve
Q I’m a member, why do I need to book?
We need to limit the number of people at our centres
each day to ensure that visitors and staff are safe. So all members need to make
a booking so we know we’re not exceeding the maximum safe numbers. There is no
charge for this. You’ll be asked to show your booking confirmation and your
valid membership card at the admission desk. members are entitled to a free
cuppa. If wishes they can order food when booking
Q I’m visiting with both members and non-members,
what should I do?
You should make two separate bookings, one for the
number of members in your party and one for those requiring tickets.
Q Will I receive priority booking as a member???
Unfortunately, we are unable to offer our members
priority booking, as charity tax law means that we must make our centres
available to everyone – including non-members.
Q How do I use the tickets and/or booking made
You will be emailed a booking confirmation that will
include your unique reference number and a barcode. We would encourage you to
keep this ticket handy on your smart phone and present the barcode at
admissions. If you do not have a smart phone you can make a note of the
reference number and read it out to admissions staff when asked. Alternatively,
you can print out the booking confirmation.
Q I bought a PiW ticket before Naturezones centres
closed, can I still use it?
Yes you can. Spring Pass Deals purchased from 21st
January 2020. Use the pre-existing ticket holder option on the booking page of
the site you wish to visit, make a booking and bring both the original PisW
and booking with you to be checked at admissions.
Q Can I make group bookings?
While we have limited capacity at our centres I’m
afraid we won’t be able to take group bookings.
Q Can I use a wheelchair?
We have two paths one in the woodland and one in the
meadow that allows, albeit limited, wheelchair access into the nature reserve
Q Do you issue refunds?
As a charity we can only issue refunds in exceptional
circumstances. This does not include inclement weather. Applications for refunds
must be received 48 hours before the day of the ticket. i.e if you have booked
for Sunday we need to know before midnight Thursday
Q I have pre-booked as a member but now can’t visit –
can I cancel my booking??
If you are a member, please contact us 48 hours before
the day of the ticket to let us know so that we can offer your space to other
Q How can I donate to support Naturezones work at
You can donate towards our work on our web site www.naturezones.org.uk. Thank you so much for supporting our vital conservation
work at this time.
Q Can I get my money back on admission if I join as
a member online after my visit?
Unfortunately, you are unable to redeem an admission
ticket against an online membership at this time. If you are thinking of joining
Naturezones Wildlife Education Trust (NWET) please join online prior to purchasing an admission ticket to be able to
gain free access.