Q You are fully booked. When will I be able to visit?
We’re sorry you’ve not been able to make a booking this
time. We’re taking safety on site very seriously and have set strict limits on
the number of visitors per day. However, we hope to be able to increase that
daily allocation as we observe how things work on the ground.
If you’re a member, thank you very much for keeping up
your support throughout lockdown. Please bear with us through this next couple
of weeks while demand is high.
Q Can I purchase a ticket on arrival at a
Q Can we book a ticket without the refreshments?
You can pay at the gate. The Gate price excludes
Q Can I bring a picnic?
I am sorry but we do not have a picnic area. All food
is provided by Naturezones. Food is not allowed in the nature reserve
Q Do I need to book even for free visitors?
You no longer have to book but if you do it helps us to
prepare for your visit
Q Is my ticket for a specific day?
Yes, all pre booked tickets are valid only on the specified day.
Q Can I bring my dog?
As always dogs are not allowed in the actual nature reserve
Q I’m visiting with both members and non-members,
what should I do?
You can book your guests in advance or ay at the gate
Q How do I use the tickets and/or booking made
We have a list of bookings for each day so there is no
need to print out your ticket.
You will be emailed a booking confirmation that will
include your unique reference number and a barcode. We would encourage you to
keep this ticket handy on your smart phone and present the barcode at
admissions. If you do not have a smart phone you can make a note of the
reference number and read it out to admissions staff when asked. Alternatively,
you can print out the booking confirmation.
Q I bought a PiW ticket before Naturezones centres
closed, can I still use it?
Yes you can use Spring Pass Deals purchased from 21st
January 2020. Most people used their vouchers when we were open last year.
Remaining voucher holders can still visit but there is a supplement. Use the supplement ticket
option on the booking page for the date you wish to visit, make a booking and bring both the original PisW
and booking with you to be checked at admissions. THIS OPTION VALID UNTIL 1ST
Q Can I make group bookings?
We strongly advise that you make a group booking (8 +)
in advance. Please contact us to make arrangements. We can also accept private
group bookings on days other than our pen days
Q Can I use a wheelchair?
We have two paths one in the woodland and one in the
meadow that allows, albeit limited, wheelchair access into the nature reserve
Q Do you issue refunds?
As a charity we can only issue refunds in exceptional
circumstances. This does not include inclement weather. Applications for refunds
must be received 36 hours before the day of the ticket. i.e if you have booked
for Sunday we need to know by midday Friday
Q I have pre-booked as a member but now can’t visit –
can I cancel my booking??
If you are a member, please contact us 48 hours before
the day of the ticket to let us know so that we can offer your space to other
Q How can I donate to support Naturezones work at
You can donate towards our work on our web site www.naturezones.org.uk. Thank you so much for supporting our vital conservation
work at this time.
Q Can I get my money back on admission if I join as
a member online after my visit?
Unfortunately, you are unable to redeem an admission
ticket against an online membership at this time. If you are thinking of joining
Naturezones Wildlife Education Trust (NWET) please join online prior to purchasing an admission ticket to be able to
gain free access.